[Elsnet-list] Job offer - Enterprise Support Representative

Anneleen Pareyn Anneleen.Pareyn at trados.be
Fri Dec 23 13:56:28 CET 2005


Enterprise Support Representative

 

Description


This position is based in Leuven, Belgium. The specialist works on the
front line supporting our fast-growing customer base in the use of SDL
and TRADOS tools. 

What does the position involve? 

As part of our support team, you will: 

 

*	Providing real time responses to our customer inquiries.  
*	Interact with our customers via the telephone and other
electronic channels. 
*	Ensure continuous monitoring of customer issues until they are
resolved. 
*	Work closely with development to diagnose bugs and provide
patches to customers.  
*	Act as a team member that contributes to solutions and customer
satisfaction.  
*	Adapt to a fast-paced and changing technical environment. 

 

Is your background in one of the following areas? 

*	Experience working in technical support, customer service or
call center 
*	Degree in computer science 
*	Experience in the localization industry 
*	Initial experience with Windows networks and their
administration


 

Qualifications


Highly analytical and articulate individuals to provide high quality
technical support for the SDL (Trados) product set.

 

*	Excellent verbal and written communication skills.  
*	Excellent problem solving skills.  
*	Self-motivated and resourceful. 
*	Preference for working in a cooperative team environment.  
*	Demonstrated ability and willingness to learn new technology
quickly.
*	Ability to work under high-pressure environment   
*	Good command of Dutch, English and French.
*	Initial experience with SQL Server and Oracle and their
respective management tools.
*	Initial experience with Internet Information Services, Apache
Tomcat and their management tools.
*	Expertise in Windows operating systems (NT, 2000, XP and their
respective server versions).
*	Good knowledge of common file formats (DOC, RTF, HTML, XML and
other DTP formats).
*	Some experience with computer-aided translation, ideally with
TRADOS and SDL tools is an asset.


Are you interested in? 

*	Working in an international environment 
*	Keeping abreast of new technologies 
*	A dynamic career path with exciting prospects 
*	A casual, yet focused work environment 
*	Excellent compensation 
*	New challenges and interesting projects

 

Please contact Thomas Imhof at timhof at sdl.com.



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