[Elsnet-list] Support Engineer - SDL Trados in Leuven (Belgium)

Judith de Jong jjong at sdl.com
Thu Sep 21 15:33:50 CEST 2006


Support Engineer
 
Description:
The Support Engineer works as a specialist on the front line, supporting
our fast-growing customer base in the use of SDL and TRADOS enterprise
products. 

What does the position involve? 
As part of our Enterprise Support team in Leuven, you will: 
*	Provide real time responses to our customer inquiries
*	Interact with our customers via electronic channels and
telephone
*	Ensure continuous monitoring of customer issues until they are
resolved
*	Provide technical account management for strategically important
accounts
*	Work closely with development to diagnose bugs and provide
patches to customers
*	Perform additional tasks like testing, providing training,
software deployment
*	Act as a global team member that contributes to solutions and
customer satisfaction
*	Adapt to a fast-paced and changing technical environment
 
Is your background in one or more of the following areas?
*	Degree in computational linguistics, computer science or
translation/linguistics with a focus on computer-assisted/machine
translation and/or terminology management
*	Experience working in technical support, customer service or
call center
*	Experience in the localization industry
*	Initial experience with Windows networks and their
administration
 
Qualifications:
*	Verbal and written fluency in English
*	Verbal and written fluency in Dutch and/or French; additional
language knowledge like Italian, Spanish or German is an asset
*	Excellent skills in problem solving and analytic thinking
*	Excellent skills in communication, negotiation and conflict
management
*	Self-motivated and resourceful
*	Preference for working in a cooperative world-wide team
environment
*	Demonstrated ability and willingness to learn new technology
*	Ability to work under high-pressure environment
*	Good knowledge of common file formats (DOC, RTF, HTML, XML and
DTP formats such as FrameMaker and InDesign)
*	Good knowledge of Windows operating systems (NT, 2000, XP and
their respective server versions)
*	Experience with SQL Server and Oracle and their respective
management tools is an asset
*	Experience with Internet Information Services, Apache Tomcat and
their management tools is an asset
*	Experience with computer-aided translation software - ideally
with TRADOS and SDL tools - is an asset

Are you interested in... 
*	Working in an international environment?
*	Keeping abreast of new technologies?
*	A dynamic career path with exciting prospects?
*	A casual, yet focused work environment?
*	Excellent compensation?
*	New challenges and interesting projects?
 
Then send your CV and a motivation to: jjong at sdl.com 
 
For more information contact:
		Judith de Jong
		Enterprise Support Manager 
		Email: jjong at sdl.com 
		Tel: +32 (0)16 30 82 52
 
To learn more about the company: http://www.sdl.com/

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