[Elsnet-list] JD - VUI Consultant Oportunity
xavier.osipczak at consolpartners.com
Wed Feb 13 18:39:22 CET 2008
Please could you post / distribute this immediately available perm
VUI Consultant - User Interface development - Berkshire
Working for one of the largest Contact Centre teams in the UK and Europe, I
have an opportunity for a Voice User Interface Consultant who specialises in
the design and development of end to end user interface programmes.
You will be responsible for leading VUI on some of the most high profile
projects across the UK and Europe within Banking, Retail and Public Sector.
You will be responsible for end-to-end project delivery from design through
to implementation. This end to end work will include - Discovering and
analysing application requirements from both the client's and the caller's
perspective; Creating effective speech user interface designs including call
flow, dialogs, and prompts to accomplish the requirements, implementation of
designs, including interacting with developers, directing voice talents and
performing usability tests; performance analysis of the user interface in
the field and recommend specific changes to improve caller satisfaction and
transaction completion (Wizard of OZ testing, etc); right through to
providing feedback on the design and capabilities of speech recognition
This role will require no Java /JSP / C /.Net expertise etc, but an
appreciation of coding processes would be an advantage.
This is a senior/lead position, which requires excellent communication
skills and a track record of managing sensitive customer relationships. This
role will provide an opportunity to act as a subject matter expert and
departmental lead within this leading Advanced Communications consultancy.
Please forward your CV for an initial discussion on this position and
organisation. The role offers an excellent basic and a strong package,
including a car allowance, and a strong performance related bonus.
Is this in the right format?
DD - +44 (0) 207 072 0988
Mob - +44 (0) 7877 145 496
45 Beech Street, London, EC2Y 8AD
tel - +44 (0) 207 072 0990
fax - +44 (0) 207 072 0984
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