[Elsnet-list] Please post this position on your website - thanks Deanna

Roe, Deanna Deanna.Roe at nuance.com
Mon Jul 14 13:58:08 CEST 2008


 

Speech Integration / Application Support Specialist

 

Nuance is the leading provider of speech and imaging solutions for
businesses and consumers around the World. Our technologies,
applications and services make the user experience more compelling by
transforming the way people interact with information and how they
create, share and use documents. Every day, millions of users and
thousands of businesses, experience Nuance by calling directory
assistance, getting account information, dictating patient records,
telling a navigation system their destination, or digitally reproducing
documents that can be shared and searched. Making each of those
experiences productive and compelling is what Nuance is all about.

 

Responsibilities:

 

Nuance is seeking a Speech Integration and Application Support
Specialist who possesses a solid background in application programming
and customer support. 

Candidates should enjoy working in a fast-paced, collaborative
atmosphere that applies speech science in a commercial, result driven
and customer oriented setting. 

 

As a Training and Support Specialist in the Embedded Professional
Services group, you will train and support customers on how to use
speech in their applications, including details of the APIs of our
VoCon3200 Speech Recognition and Vocalizer text-to-speech SDKs. You will
contribute to improvements in our training material, documentation,
sample applications, and support knowledge database from your daily work
with customers as well as through participation in professional services
projects. 

 

Representative duties include: 

*	Support and train customers on our products, API's, best
practices 
*	Analyze problem reports from SDK users, including replicating
reported issues and connecting with the R&D department in case of an
actual problem in the products 
*	Assist with sample application development 
*	Participate in professional services projects 
*	Stay current on our product details 
*	Maintain knowledge database for embedded product support 
*	Provide suggestions for improvements to our embedded products
and documentation

 

Qualifications: 

-          Bachelors or Graduate University degree in Electrical
Engineering, Computer Engineering, Computer Science or equivalent. Newly
graduated or having a few years of professional experience

-          Fluent in English, both written and spoken

-          Strong C/C++ programming skills

-          Good software/system problem-solving skills

-          ability to travel for short trips

-          Strong team player, capable to work independently when needed

*	Self learner, with sense of initiative, and perseverance to
deliver high quality work 
*	Strong analytical and problem solving skills and ability to
troubleshoot issues 
*	Good judgment and quick-thinking 
*	Excellent written and verbal communications skills 
*	Ability to scope work taking technical, business and time-frame
constraints into consideration 
*	Mastering Office applications

 

Beneficial Skills

o         Experience with embedded hardware platforms, operating
systems, and software development

o         knowledgeable about audio streaming technologies, real-time
protocols, codecs, signal processing

o         knowledgeable about WinCe, Linux

o         multi-lingual

 
Interested?
Please send your resume to deanna.roe at nuance.com
<mailto:deanna.roe at nuance.com> 
 

Deanna Roe

HR Senior Recruiter EMEA

NUANCE COMMUNICATIONS UK LTD

99 - 101 Waterloo Road I London I SE1 8UL

+44 207 922 5757    Office 

+44 7717 50 6622    Mobile

NUANCE.COM <http://www.nuance.com/> 

The experience speaks for itself (tm)

 
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