[Elsnet-list] 2 vacancies SDL Trados Support Team Leuven (Belgium)

Judith de Jong jjong at sdl.com
Fri Jun 20 15:59:12 CEST 2008


Sorry for multiple postings. Please feel free to distibute as you see
fit.

________________________________________________________________________
___________________________________________________
Two Support Engineers

Description:
For our Support team in Leuven, Belgium, we are looking for two highly
analytical and articulate individuals to work in a busy team providing
high-quality technical support to our customers. The successful
candidates will thrive in a challenging environment where they will be
constantly gaining knowledge of SDL Trados desktop and server based
applications

Key Responsibilities:
* Provide real time responses to our customer support inquiries. 
* Interact with our customers via electronic channels and telephone. 
* Diagnose problem causes and provide solutions. 
* Ensure continuous monitoring of customer issues until they are
resolved. 
* Contribute FAQs and articles to the knowledge base. 
* Work closely with development to diagnose bugs and provide patches to
customers. 
* Occasional beta testing of new product releases. 
* Occasional delivery of training to our customers.

Skills & Experience:
* Excellent verbal and written communication skills in English and
French/Dutch. Good command of another language (Italian/Spanish) is an
asset. 
* Excellent problem solving skills. 
* Self-motivated and resourceful. 
* Empathy and enthusiasm essential to dealing with difficult customer
issues. 
* Ability to quickly adapt to new methodologies and technologies, and
work in a high-pressure environment.
* Preference for working in a cooperative team environment.
* Demonstrated ability and willingness to learn new technology quickly. 
* Good knowledge of common applications and file formats (DOC, RTF, PPT,
XLS, HTML, XML and other DTP formats such as FrameMaker and InDesign). 
* Knowledge of or experience in one or more of the following: MS SQL
Database Server; Internet Information Services/Apache Tomcat; Windows
operating systems (2000, XP, Vista and their respective server
versions);.NET; Java. 
* Experience with computer-aided translation software, ideally with SDL
Trados tools, would be a distinct advantage.

Is your background or interest in one of the following areas:
* Working in technical support, customer service or call center 
* Computational linguistics, computer science or translation/linguistics
with a focus on computer-assisted/machine translation and/or terminology
management 
* The localization industry 

Are you interested in...
* Working in an international environment? 
* Keeping abreast of new technologies? 
* A dynamic career path with exciting prospects? 
* A casual, yet focused work environment? 
* Excellent compensation? 
* New challenges and interesting projects?

Then send your CV and a motivation to the Support Manager Judith de Jong
via jjong at sdl.com 


To learn more about the company: http://www.sdl.com/

Company Overview
SDL International (www.sdl.com) is the leader in global information
management (GIM) solutions that empower organizations to accelerate the
delivery of high-quality multilingual content to global markets. Its
enterprise software and services integrate with existing business
systems to manage global information from authoring to publication and
throughout the distributed localization supply chain.
Global industry leaders rely on SDL to provide enterprise software or
hosted services for their GIM processes, including Audi, Bayer, Best
Western, Bosch, Canon, Deutsche Bank, Kodak, Microsoft, Morgan Stanley,
Reuters and SAP. SDL has implemented more than 150 enterprise GIM
solutions, has deployed over 130,000 software licenses across the GIM
ecosystem and provides access to on-demand translation portals for 10
million customers per month.





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Registered address: Globe House, Clivemont Road, Maidenhead, Berkshire SL6 7DY, UK.



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